Repurposing Excess Inventory for Managed Services Success

Background:

A leading telecommunications company in Mexico found itself facing a significant challenge when it discovered over 6,000 IP phones sitting idle in its warehouse. These phones were originally intended for a large-scale deployment project, but due to unforeseen circumstances, the project was scaled down just before deployment. As a result, the IP phones remained unused for over a year, posing a dilemma for the telecommunications company.

Challenge:

The telecommunications company was unable to sell the excess inventory of IP phones due to Cisco's policies on brand protection. Cisco, the manufacturer of the IP phones, required that the equipment be sold to a single end user to maintain brand integrity. This restriction presented a challenge for the telecommunications company, as they were unable to find a buyer who could purchase the entire inventory as per Cisco's requirements.

Solution:

To address the challenge of surplus inventory while complying with Cisco's brand protection policies, the telecommunications company turned to Wave Networks for assistance. Recognizing the potential of the surplus IP phones, Wave Networks proposed a solution that would benefit both the telecommunications company and Cisco. By leveraging the surplus inventory as part of managed services projects, Wave Networks could ensure that the equipment ended up in the hands of a single end user, thus satisfying Cisco's requirements.

Execution:

Wave Networks worked closely with the telecommunications company to integrate the surplus IP phones into various managed services projects. By bundling the IP phones with other IT services, such as network upgrades and infrastructure expansions, Wave Networks was able to ensure that the equipment was deployed to a single end user, as per Cisco's requirements. This approach not only addressed Cisco's brand protection concerns but also provided the telecommunications company with an opportunity to recover their investment on the surplus IP phones.

Results:

The results of repurposing the excess inventory for managed services were highly successful for all parties involved. By utilizing the surplus IP phones in managed services projects, Wave Networks ensured compliance with Cisco's brand protection policies while providing the telecommunications company with a means to recover their investment. Furthermore, the end user benefited from access to high-quality IP phones as part of their managed services solution, enhancing their overall experience and satisfaction.

Conclusion:

This case study highlights the importance of strategic partnerships and innovative solutions in addressing complex challenges in the telecommunications industry. By working together with Wave Networks, the telecommunications company was able to repurpose surplus inventory for managed services success, satisfying Cisco's brand protection policies and maximizing the value of their investment. This collaborative approach not only benefited all parties involved but also demonstrated the effectiveness of leveraging surplus inventory in creative and strategic ways.